Microsoft 365 Guideline

You can make one-on-one or group calls with anyone in your organization directly from a chat without having to host a team meeting. These calls are private and won't appear in any team conversation. Entries for the calls will appear in your chat, though.

1. Go to your chat list, and click New chat to start a new conversation.

2. Type the name or names into the To field at the top of your new chat.

3. Select Video call or Audio call to start a call.

Up to 20 people can be on the same video call.

If you're not currently in a chat with the person you want to call, you can start a new call from a command. Go to the command box at the top of your screen and type /call, then type or select the name of the person you want to reach.

You can also start a one-on-one call from someone's profile card. Open it by clicking their picture in a channel or from a search.

When someone calls you, you'll get a notification that lets you accept or decline the call.

• Select Accept with audio to answer with audio only.

• Select Accept with video to accept the call and enable video as well.

• Select Decline call to decline the call and go on with your day.

When you're already on a call, you might want to add someone new and create a group call.

To add someone new to a group call, select Show participants in your call controls, then type their name or phone number in the search box.

To place a call on hold, click More actions in your call window and select Hold.

Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.

People on hold (including you) won't be able to see or hear anyone else on the call. Screen sharing is temporarily suspended, too. Everything will return to normal once you resume your call.

Anyone who's on a PSTN line will hear music when they're put on hold.

To change your settings, select Settings and more next to your profile picture at the top of Teams and then choose Settings.

There are a few different places with call settings: General, Devices, and Calls.

Change your default mic, speaker, or camera

To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.

If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.

Make a test call

To make a test call, select Settings and more next to your profile picture at the top of Teams and then choose Settings > Devices.

Choose Make a test call under Audio devices.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

Notes:

• The test call feature is only available in English for now. Additional languages are coming soon.

• We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.

• The test call feature is currently only available in Teams desktop app for Windows and Mac.

• This feature is unavailable for Government High Cloud and Department of Defense tenants using the Teams desktop app for Windows and Mac.

Manage call queue notifications

If you're a call queue agent, you can turn notifications off or on for each of your queues.

Go to Settings > Calls, and scroll down to Call queues to see a list of your queues. Click the toggle switch next to each queue to turn notifications on or off.